We ship all orders via Royal Mail Tracked 24 service. Every order is dispatched in plain, discreet outer packaging with no external branding. Your privacy is respected throughout.
We currently ship to addresses within the United Kingdom only, including England, Scotland, Wales, and Northern Ireland. We do not currently offer international shipping.
Orders are dispatched within 48 hours of payment being confirmed. Orders are processed on business days — Monday to Friday, excluding UK public holidays. Orders placed over the weekend or on a public holiday will be processed on the next available business day.
You will receive an order confirmation email immediately upon placement and a dispatch notification email containing your Royal Mail tracking number once your order has been collected by Royal Mail.
All orders are shipped via Royal Mail Tracked 24 — a next business day delivery service from the point of dispatch. Delivery typically occurs within 1 business day of dispatch, though Royal Mail targets are not guaranteed.
Tracking information will be provided in your dispatch notification email. You can track your order directly at royalmail.com using your tracking reference.
The shipping cost applicable to your order will be displayed clearly at checkout before payment is confirmed.
All orders are shipped in plain, unmarked outer packaging. No RISE branding, product names, or any indication of the contents appears on the outside of the parcel. The sender address will reference Peptide Optimal Ltd or a neutral return address.
Products are packaged securely to prevent damage in transit. Amber glass bottles are individually protected within the outer parcel.
All RISE nasal peptide research sprays require refrigeration at 2–8°C. Upon receipt of your order, please refrigerate your products immediately. We cannot accept responsibility for product integrity where storage instructions are not followed from the point of receipt.
If Royal Mail is unable to deliver your order, they will leave a notification card and hold the parcel at your local delivery office for collection. Parcels held at a delivery office must be collected within the timeframe specified by Royal Mail or they will be returned to us.
Where an order is returned to us due to failed delivery or an incorrect address provided at checkout, we will contact you to arrange redelivery. Additional shipping costs for redelivery are payable by the customer.
If your order does not arrive within 5 business days of your dispatch notification, please contact us at admin@rise-labs.co.uk with your order number and tracking reference. We will investigate with Royal Mail and, where a parcel is confirmed lost, arrange a replacement shipment at no additional cost to you.
For any shipping queries contact us at admin@rise-labs.co.uk. Please include your order number in all correspondence for the fastest response.